Sydenstricker John Deere - Moscow Mills, MO


Sydenstricker John Deere services agriculture and turf customers in Lincoln, Pike, Montgomery, Warren, & St. Charles counites of  Missouri. We are looking for a Service Manager to join our team in Moscow Mills, MO. Sydenstricker John Deere has 13 Missouri locations.

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control.  Attracts, retains, and effectively engages department personnel.

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Job Title: Service Manager
 
Location: Moscow Mills, MO
 
Department: Service
 
Reports To: VP of Service
 
Supervises: Service Writers, Service Technicians, Shop Foreman
 
Responsibilities:

  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Assists with the development and training of service personnel and may complete performance reviews of service staff
  • Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
  • Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals
  • Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
  • Participates in the development and execution of the Corporate Service Marketing Plan
  • Coordinates customer clinics, field days and related promotional events
  • Reviews work orders for completeness and accuracy prior to customer billing
  • Ensures all departmental tools, equipment, and vehicles are in good working order
  • Participates in the recruiting and staffing for employees reporting to this position
  • Manages employee development activities for employees reporting to this position
  • May assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budget
  • Completes duties as assigned by management
  • Always conduct self so as to present a professional image of the dealership

 
Experience, Education, Skills and Knowledge:

  • 3+ years experience in Service Department operations 
  • Ability to use standard desktop applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Familiar with John Deere and competitive products
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Excellent customer service skills
  • High School Diploma or equivalent experience

 

Mexico

573-581-5900

Macon

660-385-2177

Rocheport

573-446-3030

Kirksville

660-665-1500

Chillicothe

660-646-5493

Palmyra

573-769-2112

Moscow Mills

636-366-9400

Curryville

573-594-6493

Tipton

660-433-5596

Hermann

573-486-3204

Dutzow

636-433-2256

SALISBURY

660-388-6166

COLUMBIA

573-476-0730

 

 
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