Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control.  Attracts, retains, and effectively engages department personnel.

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Job Title: Service Advisor
 
Location: Mexico, MO
 
Department: Service
 
Reports To: Service Manager
 
Supervises: Technicians
 
Responsibilities:

  • Sells Customer service labor and parts ensuring all techs are highly productive so that budgets and goals are met
  • Works with Regional Service Manager to identify and execute continuous process improvements
  • Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
  • Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work
  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Reviews work orders for completeness and accuracy prior to customer billing
  • Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit
  • Ensures all departmental tools, equipment, and vehicles are in good working order
  • Actively coaches, develops and helps employees grow their capabilities
  • Participates in the employee review processes

 
Experience, Education, Skills and Knowledge:

  • 3+ years experience in Service Department operations, preferred
  • Ability to use standard desktop load applications such as Microsoft Office and internet based functions
  • Ability to write and speak effectively to individuals and groups
  • Ability to effectively lead a team and hold people accountable
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends as needed
  • Excellent customer service skills
  • High School Diploma or equivalent experience

 

Mexico

573-581-5900

Macon

660-385-2177

Rocheport

573-446-3030

Kirksville

660-665-1500

Chillicothe

660-646-5493

Palmyra

573-769-2112

Moscow Mills

636-366-9400

Curryville

573-594-6493

Tipton

660-433-5596

Hermann

573-486-3204

Dutzow

636-433-2256

SALISBURY

660-388-6166
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