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Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

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Job Title: Service Writer
 
Location: Palmyra
 
Department: Service
 
Reports To: Service Manager
 
Supervises: None
 
Responsibilities:

 

  • Fields internal and external customer inquiries to the Service Department
  • Opens repair orders as directed by the Service Manager and maintains control until they are closed and invoiced
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • Process warranty and/or product improvement claims including the computation of charges, submission and follow-up
  • Completes duties as assigned by management
  • Always conduct self so as to present a professional image of the dealership

 
Experience, Education, Skills and Knowledge:

  • Basic knowledge of accounting practices
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • High School Diploma or equivalent experience

 

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