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Performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.May require some direction or guidance from the Service Manager or Shop Foreman.

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Job Title: Master Service Technician
 
Location: Chillicothe
 
Department: Service
 
Reports To: Service Manager
 
Supervises: None
 
Responsibilities:

  • Performs Complex diagnostics and repairs on agricultural and turf equipment
  • Participates in Service EDUCATE Training programs required for the development of skills and knowledge
  • Performs diagnosis and repair in the field as required
  • Mentors Service Technician
  • Trainees and Service Technicians
  • Conducts or supports customer clinics
  • Maintains current knowledge of John Deere and competitive products
  • Maintains condition of vehicles, inventory, tools and equipment
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time and materials used in performing all jobs
  • Completes duties as assigned by management
  • Always conduct self so as to present a professional image of the dealership

 
Experience, Education, Skills and Knowledge:

  • 5+ years of experience performing service repairs
  • Ability to perform complex repairs and maintenance using special tools and equipment following Technical Manual procedures on the machines of the Technician’s specialty
  • Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
  • Excellent skills in operating vehicles and equipment used for diagnostic purposes
  • Ability to use Service Advisor and basic computer functions
  • Ability to lift at least 75 lbs. repeatedly
  • Master Service Technician certification preferred
  • High School Diploma or equivalent experience required; Associates degree preferred
  • Valid driver’s license required; CDL (Commercial Drivers License) and fork lift license preferred

 

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