Responsible for administrating the warranty claim process to maximize administrative efficiency and return on warranty claims. Provide consultation and training to the service and parts departments on all matters related to warranty. 
 

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Job Title: Centralized Warranty Administrator
 
Location: Columbia, MO Area
 
Department: Service
 
Reports To: Coporate Service Manager
 
Supervises: None
 
Responsibilities:

  • Develops and assists in implementing standardized warranty claim processes for all locations including expiring machine warranty, closing open warranty jobs, and over the counter parts
  • Monitors equipment records for extended and special warranties for expiration
  • Manages and processes parts and service warranty claims including computation of charges of shop work for all locations
  • Works with service managers to ensure there are no expired Product Improvement Programs
  • Understands warranty regulations and is able to provide consultation and training to service managers, techs, and Parts Department on the proper way to proceed with a warranty situation
  • Ensures compliance with non-returnable service parts policies
  • Communicates to departmental management about warranty status on a regular basis
  • Completes duties as assigned by management
  • Always conduct self so as to present a professional image of the dealership

 
Experience, Education, Skills and Knowledge:

  • 2+ years experience in Service Department operations
  • Understands the service software in the dealer business system and Deere Warranty system
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Ability to create, analyze, and interpret internal reports
  • Attention to detail
  • High School Diploma or equivalent experience

 

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